Shoreditch Removals Service Terms and Conditions

Removal team loading household items into a van for a UK move These Terms and Conditions apply to all Shoreditch Removals services supplied to residential and commercial customers in the UK. By booking a service, the customer agrees to be bound by these terms, which are designed to set out clear expectations for the moving process, pricing, access, liability, and disposal obligations. If any part of these terms is unclear, the customer should review the full document carefully before confirming a booking. These terms are intended to operate alongside any written quotation, inventory, or job confirmation issued for the move. In the event of a conflict, the specific terms in the written quotation or booking confirmation will usually take priority, unless otherwise required by law.

For the purposes of these terms, ???we??�, ???us??�, and ???our??� refer to the service provider trading as Shoreditch Removals, and ???you??� or ???the customer??� refer to the person or business instructing the services. The scope of work may include packing, loading, transport, unloading, furniture placement, dismantling, reassembly, and related moving services, depending on what has been agreed in advance. Any Shoreditch removals service is provided on the basis of the information supplied by the customer, and prices may be revised if that information proves incomplete or inaccurate. Customers must ensure they understand what has been booked, including any exclusions, limitations, or additional fees that may apply.

Customer confirming a removals booking and service details These terms are drafted for use in the United Kingdom and should be read in line with applicable consumer, transport, and waste legislation. Nothing in this document seeks to exclude or limit any statutory rights that cannot lawfully be excluded. Where these terms refer to a ???business day??�, this means a day other than a Saturday, Sunday, or public holiday in England and Wales. Where a deposit, call-out, waiting time, storage, or disposal charge applies, the relevant amount will be communicated in writing or shown on the booking confirmation. If the customer requests changes to the service after booking, we may need to re-price the job or reschedule it.

Booking process begins when the customer submits a request for a quotation or makes an enquiry for a removal. The quotation may be based on the volume of items, the number of staff required, access conditions, distance, parking, special handling needs, and any additional services requested. A quotation is normally an estimate until the booking is confirmed in writing. A booking becomes binding once the customer accepts the quotation, confirms the service date, and pays any required deposit or advance amount. We may request further details before confirming the move, including information about stair access, lift availability, timing restrictions, restricted roads, or items requiring special care. Failure to disclose relevant details may lead to extra charges, delays, or cancellation of the job.

Customers must ensure that all booking information is accurate and complete. This includes the collection and delivery addresses, contact name, access instructions, parking arrangements, item list, and any fragile, heavy, valuable, or hazardous goods. If any details change after the booking is made, the customer must notify us as soon as reasonably possible. We may decline to carry out the work if the amended requirements are materially different from those originally agreed. The customer is responsible for obtaining any permissions needed for building access, lift reservations, parking suspensions, or loading bay use, unless we have expressly agreed otherwise in writing. We may refuse to move items that are prohibited by law or unsafe to transport.

The service date and arrival window are arranged subject to availability and operational conditions. While we aim to arrive within the agreed time period, factors such as traffic, weather, access restrictions, or earlier delays may affect the schedule. A Shoreditch removals company cannot guarantee exact arrival times unless specifically agreed in writing. Customers should be ready for the crew to begin work when they arrive, with items packed or accessible as required by the booking. Where packing materials or boxes are supplied by us, they remain chargeable unless otherwise stated. If the customer has requested partial packing or dismantling, the extent of that service will be limited to what has been agreed.

Payment and invoice details for a removals service

Payments, charges, and refunds

Payment terms will be confirmed at booking and may include a deposit, balance payment on completion, or staged payment depending on the size and nature of the job. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Any quotation is based on the details provided by the customer and assumes the job can be completed within the agreed scope. If the move takes longer than expected, requires extra staff, involves extra trips, or requires additional packing or dismantling, further charges may be applied. Waiting time, access delays, unsuccessful delivery attempts, or congestion-related delays may also result in additional fees where reasonably incurred.

Payment must be made using the method specified in the booking confirmation. We may accept bank transfer, card payment, or another agreed method. For business customers, payment terms may be agreed separately in writing. Unless otherwise stated, any deposit paid is non-refundable where the customer cancels outside the permitted cancellation period or where work preparation has already begun. Refunds, where due, will only be made to the original payer using the original payment method unless another method is agreed. If a customer disputes a charge, they should raise the issue promptly and provide supporting details. We reserve the right to suspend or withhold performance where overdue sums remain unpaid, subject to applicable law.

Where services are cancelled after the team has been dispatched, attended site, or commenced work, reasonable costs already incurred may be charged in full or in part. These costs may include travel, labour, materials, or administration time. Any promotional discount or special rate may be withdrawn if the customer changes the booking or if the original conditions for the offer are no longer met. A Shoreditch removal service may also apply a surcharge for unusually heavy items, specialist handling, long carries, multiple flights of stairs, restricted access, or overnight work if these factors were not included in the original quotation. Customers should review all pricing information before confirming their booking.

Cancellations and amendments

The customer may cancel or amend a booking by giving notice in writing or by the method agreed at booking. If a cancellation request is received sufficiently in advance, we may not charge a cancellation fee or may apply only an administration charge, depending on the circumstances and the stage of preparation. Where a move is cancelled with little notice, especially after staff, vehicles, or materials have been allocated, a reasonable cancellation charge may apply. This is to cover loss of time and other costs already committed. The exact fee will depend on the notice period, the size of the booking, and whether the team has already begun travelling to the site.

We may cancel or reschedule a booking for reasons including unsafe conditions, severe weather, vehicle failure, staff illness, incomplete information, non-payment, or where the customer fails to provide access or instructions required for the job. If we cancel for reasons within our control, we will either offer an alternative date or refund any sums paid for work not performed, subject to any lawful deductions for services already provided. We are not liable for indirect losses resulting from cancellation or delay where those losses were not reasonably foreseeable. Customers should ensure that time-sensitive arrangements, including tenancy deadlines or building access slots, are planned with suitable flexibility.

Amendments requested by the customer, such as a different date, altered inventory, extra addresses, or additional services, may be accepted at our discretion and may involve revised pricing. If the move has already been scheduled or preparations have begun, a change request may be treated as a partial cancellation followed by a new booking. Any variation agreed verbally should be confirmed in writing to avoid misunderstandings. A Shoreditch removals service provider is entitled to rely on the final written booking details, and the customer remains responsible for checking that these details are correct. Where a booking is postponed repeatedly, we may require a fresh deposit or updated quotation.

Liability, risk, and customer responsibilities

We will exercise reasonable care and skill in performing the services. However, the customer remains responsible for ensuring that all items are properly packed unless packing has been included in the service. Fragile items, artwork, electronics, mirrors, glass, plants, and antiques should be packed in suitable materials unless we have agreed to handle them specifically. Items of exceptional value should be declared in advance. Unless otherwise agreed in writing, we do not accept responsibility for the internal condition or hidden defects of items supplied by the customer, including furniture that may be unstable, poorly assembled, or unsuitable for dismantling. Customers should tell us if anything requires specialist handling or insurance consideration.

Careful handling of furniture during a removal job Our liability for loss or damage is limited to direct loss caused by our proven negligence or breach of contract, subject to any mandatory legal limits. We are not responsible for pre-existing damage, ordinary wear and tear, or damage caused by improper packing by the customer. We are also not liable for loss or delay caused by events outside our reasonable control, including traffic incidents, road closures, severe weather, strikes, civil disturbance, or equipment failure not attributable to negligence. If an item is damaged, the customer must notify us as soon as reasonably possible and provide evidence of the damage and the circumstances in which it occurred. Claims made long after the move may be harder to assess and may not be accepted where prejudice would arise.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited. Customers must not load prohibited, dangerous, or unlawful goods without prior written approval. This includes, but is not limited to, flammable substances, explosives, corrosive chemicals, pressurised containers, illegal items, and waste that cannot be transported safely. If such items are discovered, we may refuse to carry them and may terminate the job if necessary. The customer is responsible for securing cash, documents, keys, and other personal valuables before the move begins. A Shoreditch removals company is not responsible for the contents of drawers, bags, or sealed containers unless otherwise agreed in advance.

Waste regulations and disposal

Where waste removal, clearance, or disposal forms part of the service, it will be carried out in accordance with applicable UK waste regulations. The customer must clearly identify any items to be removed as waste rather than moved as property. We may ask the customer to separate recyclable materials, confidential waste, electrical items, mattresses, or bulky goods so that they can be handled correctly. We reserve the right to refuse waste that is hazardous, unlabelled, contaminated, or otherwise unsuitable for lawful transport and disposal. Any charge for disposal services may include labour, transport, tipping fees, recycling fees, and administrative costs.

Customers must not ask us to dispose of controlled waste in a manner that breaches environmental or waste carrier rules. We operate on the basis that waste will be transferred only to authorised facilities or processors where required by law. If the customer provides waste that later proves to be misdescribed, contaminated, or unlawful to transport, the customer may be responsible for all resulting costs, including disposal, cleaning, fines, or enforcement-related expenses, to the extent permitted by law. We may request supporting information about waste type or origin if necessary for compliance purposes. Any recyclable or reusable item remains the customer???s responsibility until accepted for disposal under the agreed service.

Where the job includes disposal of furniture, appliances, or household contents, the customer should ensure that any personal data is removed from devices and paperwork before collection. We do not guarantee data destruction unless this is expressly included in the service. Electrical goods may need to be handled separately due to regulatory requirements. A Shoreditch removals service may use subcontracted disposal facilities or partner carriers where lawful and appropriate, but this does not change the customer???s obligation to provide accurate information. If items are left behind or abandoned after a move, we may treat them as waste only where the law allows and only after reasonable notice, if applicable.

General provisions and governing law

These terms, together with the booking confirmation and any written quotation, constitute the entire agreement between the parties concerning the services described. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. Failure by us to enforce any right at any time does not waive that right. Any variation to these terms must be agreed in writing by an authorised representative. The customer may not assign the agreement without our consent, but we may subcontract parts of the service where appropriate while remaining responsible for the agreed scope, subject to law and contract terms.

We may keep records of bookings, communications, access instructions, and service notes for operational, accounting, and legal purposes. Any personal data will be handled in accordance with applicable data protection law and our privacy practices, where relevant. Customers should retain a copy of the quotation and booking confirmation for their records. In the event of a dispute, the parties should first try to resolve the matter amicably and in good faith. If a dispute cannot be resolved, the matter may be referred to the courts having jurisdiction as set out below. A Shoreditch removals agreement is intended to be practical, fair, and consistent with standard UK service expectations.

Waste and recycling items prepared for lawful disposal These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, these terms, or any related quotation or booking confirmation shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. The customer confirms that they have read and understood these terms before booking and that they are authorised to enter into the agreement on behalf of all persons or entities involved in the move. By proceeding with the booking, the customer acknowledges that the service will be delivered in accordance with the agreed scope, operational availability, and the legal requirements applicable to a UK removals provider.